Why You Might See a 404 Error Page
- The page may have been deleted or the URL changed.
- Double-check the link.
- Submit a ticket if it’s a page that should exist.
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Steps to Take Before Submitting a Ticket
Clear cache/cookies. Restart your browser/device. Note any error messages. Collect screenshots.
How to Track Your Ticket and Communicate with Support
Once you submit a ticket: You’ll receive an email with your ticket number. Log into the portal anytime to see updates. Add comments or attachments directly in the portal. Replying to the email also updates your ticket automatically.
How to Update Website Content in WordPress
To add or edit text/images: Log into WordPress. Go to Pages or Posts. Select the page you want to edit. Make changes and click Update. Always preview your changes before publishing.
Troubleshooting Login Issues for the Employee Portal
If you cannot log in: Double-check your username and password. Ensure Caps Lock is off. Try resetting your password. Clear your browser cache/cookies and try again. Still having issues? Submit a ticket with a screenshot of the error message.