Understanding Ticket Statuses: Open, In Progress, Resolved

• Related Articles

• How to Track Your Ticket and Communicate with Support

  Once you submit a ticket: You’ll receive an email with your ticket number. Log into the portal anytime to see updates. Add comments or attachments directly in the portal. Replying to the email also updates your ticket automatically.

• Understanding Response Times and SLAs

  Standard Requests: 1-2 business days. Urgent Requests: Same-day response. Critical Issues: Immediate attention.

• Understanding File Types for Marketing Assets

  JPEG (JPG): Best for photos. PNG: Transparent backgrounds/logos. PDF: Print-ready files. AI/PSD: Editable design files.

• Submitting a Ticket via Email vs. Portal

  Email: Send to support@proexquisite.com. Quick and easy. Portal: Offers tracking, attachments, and history in one place.

• Steps to Take Before Submitting a Ticket

  Clear cache/cookies. Restart your browser/device. Note any error messages. Collect screenshots.