Steps to Take Before Submitting a Ticket

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• Submitting a Ticket via Email vs. Portal

  Email: Send to support@proexquisite.com. Quick and easy. Portal: Offers tracking, attachments, and history in one place.

• Understanding Ticket Statuses: Open, In Progress, Resolved

  Open – Your ticket has been received and is awaiting assignment. In Progress – A support agent is actively working on your request. Resolved – The ticket has been completed. You can reopen if needed.

• How to Track Your Ticket and Communicate with Support

  Once you submit a ticket: You’ll receive an email with your ticket number. Log into the portal anytime to see updates. Add comments or attachments directly in the portal. Replying to the email also updates your ticket automatically.

• What to Do If Your Website Was Hacked

  Submit a ticket immediately. Change all passwords. Temporarily take the site offline. Our team will scan, remove malware, and restore a clean backup.

• Best Practices for Submitting Social Media Content Requests

  Include platform (Facebook, LinkedIn, Instagram). Provide preferred posting date/time. Attach any images or branding guidelines.